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The Crisis and Emergency Risk Communication (CERC) program offers in-person and online trainings for CERC Basic and CERC Pandemic Influenza materials. Public information officers, public health responders, leaders, and others who may communicate in local, state, and national responses participate in trainings to learn about the CERC principles and best practices for communicating in an emergency. The training program is based on the CERC manuals and draws from lessons learned during public health emergencies incorporating practices from the fields of risk and crisis communication.

In-Person Training

**To request an in-person training, please email**

The CERC program facilitates trainings upon request and adapted to trainee needs and audiences. Interactives trainings range from x hours to 3 days. Participants gain essential knowledge and tools to communicate effectively with the public, media, partners, and stakeholders during public health emergencies. Course materials are broken into modules corresponding with chapters from the CERC Manual and the CERC Pandemic Influenza Manual. Those who planning a training for their organization can select from additional CERC modules to meet the information needs of their participants.

CERC Curriculum:

  • Introduction to CERC
  • Psychology of a Crisis
  • Messages and Audiences
  • Crisis Communication Plans
  • The Spokesperson
  • Working with the Media
  • Stakeholder and Partner Communication
  • CERC, Social Media, & Mobile Media Devices

Online Training

CERC Training

The CERC basic online training is designed to increase knowledge and develop competencies in crisis and emergency risk communication practices and strategies. Content is derived from lessons learned during public health emergencies and research in the fields of public health and emergency risk communication.

Prior to taking the course, please review information on objectives & Continuing Education Credits (

CERC Pandemic Influenza Online Training

This applies CERC concepts and tools to assist in preparing for and responding to a severe influenza pandemic in the United States. This course expands upon the basic CERC Training.

Prior to taking the course, please review course objectives