Crisis and Emergency Risk Communication (CERC) Online Training

Learning Objectives:

  • Explain Crisis and Emergency Risk Communication principles.
  • Describe the psychology of a crisis and the type of messages each audience needs.
  • Explain how to tailor messages.
  • Define core concepts of crisis communication planning.
  • Explain the roles of the media and spokesperson.
  • Describe the benefits of social media and mobile media devices.
  • Identify ways to develop relationships with stakeholders and partners.

Training Navigation:

  • Use the arrows at the bottom of every screen to advance or return to a screen.
  • Click the white shaded arrow (enlarged image below) located on the top left corner to access the table of contents. Use it to select a specific module. It also allows you to mark your place in the training and advance to a particular module or slide if you exit the course while in progress.
Enlarged picture of the table of contents arrow

White shaded box in upper left corner (above left photo) of the training screen opens to a table of contents (above right photo)

Continuing Education (CE):

Continuing education units (CEU): The Centers for Disease Control and Prevention is authorized by IACET to offer 0.2 CEU’s for this program.

Continuing Education Contact Hours (CECH): Sponsored by the Centers for Disease Control and Prevention, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES®) and/or Master Certified Health Education Specialists (MCHES®) to receive up to 2.5 total Category I continuing education contact hours. Maximum advanced level continuing education contact hours available are 0. CDC provider number 98614.

For Certified Public Health Professionals (CPH)
The Centers for Disease Control and Prevention is a pre-approved provider of Certified in Public Health (CPH) recertification credits and is authorized to offer 3 CPH recertification credits for this program.

DISCLOSURE: In compliance with continuing education requirements, all presenters must disclose any financial or other associations with the manufacturers of commercial products, suppliers of commercial services, or commercial supporters as well as any use of unlabeled product(s) or product(s) under investigational use.

CDC, our planners, content experts, and their spouses/partners wish to disclose they have no financial interests or other relationships with the manufacturers of commercial products, suppliers of commercial services, or commercial supporters. Planners have reviewed content to ensure there is no bias.

Content will not include any discussion of the unlabeled use of a product or a product under investigational use.

CDC did not accept commercial support for this continuing education activity.


Instructions for Obtaining Continuing Education (CE)

In order to receive continuing education (CE) for WB4088-Crisis and Emergency Risk Communication please visit TCEO and follow these 9 Simple Steps before June 26, 2022.

Steps to receive continuing education and obtain a Course Certificate of Participation:

  1. Complete the training.
  2. After completing a course, login or create a new account on CDC Training and Continuing Education Online (TCEO) (
  3. Visit Search Courses to find the course.
  4. Scroll down and click on the title of the course.
  5. Review the information on the Course Summary page and click Continue.
  6. If prompted, enter in the Course Code or Verification Code in the Course Access Code box. (Hint: these codes are provided by the course instructor or may be found in the course materials).
  7. Choose the type of continuing education you’d like to earn. You can select more than one.
  8. Under Pending CE on the My Activities page, click on the course Evaluation and complete it. You will be returned to the My Activities page.
  9. Under Pending CE, click on the posttest and complete it. If you don’t pass the posttest, you will have one opportunity to retake it.
  10. Visit the Completed CE section of the My Activities page to download your certificate.

This course should take you around 2 hours. Please email the CERC Team at with any questions.

CE Origination: June 26, 2018
CE Renewal: June 26, 2020
CE Expiration: June 26, 2022

We appreciate the contributions made by the following individuals to the development of this course:

  • Barbara Reynolds, PhD
  • Molly Gaines-McCollom, MPH, CHES
  • Vivi Siegel, MPH
  • Julia Hunter Galdo
  • Vicki F. Freimuth, Ph.D.
  • Alicia Eberl-Lefko, M.H.S., CHES
  • Lynn Sokler
  • Linda Weinberg, R.D.
  • Elizabeth Williams
  • Chad R. Wood, M.B.A.
  • Anna Zawislanski, M.P.H.
Page last reviewed: January 23, 2018