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Anyone who may need to communicate to the public during a crisis or emergency can benefit from taking the Crisis and Emergency Risk Communication (CERC) training. CERC trainings are based on lessons learned during public health emergencies, evidence-based practices from the fields of risk and crisis communication, and psychology. The CERC program offers online and in-person trainings.

CERC Online Training

A slide from the CERC Online Training.
This CERC training covers all crucial aspects from the CERC manual.
Last updated 2014

CERC Pandemic Flu (and Infectious Diseases) Online Training

A slide from the CERC Pandemic Influence Online Training.
This training applies CERC principles to help prepare and respond to a severe pandemic flu or other infectious disease outbreak.

In-Person CERC Training

The CERC program can coordinate in-person trainings by CDC CERC trainers for organizations and groups upon request. A CERC training typically lasts one full business day. A shorter overview of CERC may be presented when time is limited. The CERC program works with those who submit training requests to tailor each in-person training for the audience. A one-day training covers the three core modules and typically two additional modules selected by the organization requesting the training.
Please note: To conduct a CERC training at your location, we require your organization to cover travel costs for the trainer(s).
To request an in-person training, please email

Core Modules
  • Introduction to CERC
  • Psychology of a Crisis
  • Messages and Audiences
Additional Modules
  • Crisis Communication Plans
  • The Role of Spokespersons
  • Stakeholder and Partner Communication
  • Working with the Media and Social Media
A slide from the CERC Online Training.