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Shared Learning

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Thousands have learned and used the CERC principles in various emergency and preparedness roles. We can learn from the experiences of others by sharing case studies, learning from webinar presentations, and through other resources.

CERC in Action

These stories depict how public health professionals or others have applied the CERC principles during an actual public health event. If you have a story that you would like to share through this forum, please email


Zika CERC Discussions

To address the communication concerns and needs of state, local, and territorial health communicators, as well as partner organizations, CDC is hosting a series of Crisis and Emergency Risk Communication (CERC) teleconferences related to Zika issues.

Leveraging Social Media for Disaster Preparedness

Date:  Wednesday, August 31, 2011

Overview:  This presentation identifies the major areas where social media is being used in emergency preparedness, response, and recovery and discusses the ways that social media can be leveraged to enhance situational awareness, strengthens operational aspects of response, supports recovery efforts, and builds community resilience.

Call Materials:  Webcast: Watch Now   |  Transcript:   Read Now

Expanding Capacity and Capability: Inclusion of Participatory Culture, Technology and Open Data in Crisis Management

Date: Wednesday, August 24, 2011

Overview: With shrinking resources, innovation becomes imperative. Partnerships, which are essential to improving emergency preparedness planning, response and recovery efforts, provide one avenue of potential innovation. The prospect of utilizing participatory culture, technology and open data in this field will be presented by Heather Blanchard, Co-Founder of CrisisCommons, a community that connects people and organizations who use open data and technology to innovate crisis management and global development.

Call Materials:  Webcast: Watch Now   |  Transcript: Read Now

Using HealthMap’s Web-based Risk Analysis Tools before and during Public Health Emergencies

Date:  Wednesday, August 17, 2011

Overview:  This webinar will use HealthMap's experience during the 2010 cholera outbreak in Haiti to examine emerging data sources for epidemic surveillance, the use of social media and other new media and how all this fits together in regard to emergency preparedness and response. Dr. Scales contends that we are a network of networks reaching out into our respective communities while sharing experience and lessons learned in expert forums. HealthMap's experience suggests that if we can leverage bilateral information flows between our respective networks, our information and communication efforts will benefit, especially in emergency preparedness and response.

Call Materials:  Webcast: Watch Now   |  Transcript: Read Now

Crisis and Emergency Risk Communication Basic Principles

Date:  Thursday, August 4, 2011

Overview:  This archived Webinar describes the basic principles of Crisis and Emergency Risk Communication.

Call Materials:  Audio: Listen Now   |  Webcast: Watch Now   |  Transcript: Read Now

Communication and Public Information in Radiation Disasters

Date:  Thursday, July 21, 2011

Overview:  This archived webinar takes you through the key elements of communicating during a radiation disaster. Leeanna Allen of the Oak Ridge Institute for Science and Education (ORISE) shares CDC research on messaging during a radiation disaster and lessons learned from Japan’s ongoing nuclear emergency.

Call Materials:  Audio: Listen Now   |  Webcast: Watch Now   |  Transcript: Read Now