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The Risk Communicator

Issue 1 (August 20, 2008)

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Photo of a person using a computerResearch Summaries:
Summaries of Work from Deborah Glik and Craig Lefebvre

Craig Lefebvre's "New Technology: The Consumer as a Participant Rather Than Target Audience"

In a recent article published in Social Marketing Quarterly, Craig Lefebvre introduces and defines new communication technologies and the emergence of what is being called "Web 2.0." Lefebvre explains how new technologies, and social media in particular, can be applied in health promotion programs. Lefebvre's analysis has implications across a wide range of health initiatives including emergency risk communication. He also explains the implications of these new technologies for the behaviors we promote; the products and services we market; the incentives and costs to be considered; and the places where we interact with our audiences.

The author argues that many communication practitioners initially approach new technologies without recognizing their radical differences from traditional channels that do the same old things. Lefebvre suggests that these new technologies reveal a networked world, one in which the practitioner creates "messages" that reach audiences, but audience members also talk to the practitioner; and, just as importantly, with each other.

Lefebvre contends that new media requires a shift in thinking about how we communicate with our audiences. Though audience-generated content (AGC)-content generated independently by individuals, not through organizations-is not a novel idea, new technologies make it more accessible and broadly disseminated. Our greatest challenge as communication practitioners is the radical change in perspective, acknowledging that audiences are increasingly in charge of what they look at and listen to.

Lefebvre recommends how practitioners should respond to this new world and engage in it through collaboration, sharing, and interactivity. He proposes that practitioners consider the following five 'Es':

The five 'Es' are as follows:

  • Education: Are we educating people about issues and problems that are relevant to them?
  • Engagement: Are we engaging people in positive and meaningful ways?
  • Entertainment: Is there an entertainment value to our offerings?
  • Empowerment: Do people believe and feel empowered as a result of their experiences with our programs (products and services)?
  • Evangelism: Do we take advantage of every opportunity to let our customers and clients become evangelists? For us? Our programs?

Lefebvre, RC. New technology: The consumer as a participant rather than target audience. Soc Mar Q 2007;13(3):31-42.

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